Department of Nutrition

The University of Tennessee, Knoxville

South Central Public Health Partnernship FAQs

If you are experiencing issues with any of the modules offered through the South Central Public Health Partnership, please refer to the FAQs provided by the

SCPHP Tech Support team:

Q. What video player do I need to view a lecture?
A: Our courses use either Real Player or Windows Media Player. Real Player does not come pre-installed on computers but it can be downloaded free at

Q. When I click on a module, nothing comes up. What’s wrong?
A: The presentations require \”popped\” browser windows. Many \”pop-up blocking\” software packages can be disabled by pressing and holding the \”Ctrl\” key while clicking on the link.

Q. When I launch a course, it says \”Loading\” but never does. How do I fix this?
A: This is an issue with Java. To fix it you will need to un-install whatever Java you currently have on your computer. Then go to and download the newest version of Java and install it on your computer. Restart your computer then try accessing the course again. We know that some people do not have privileges to install software on their computer. You will need to contact your IT department to do this.

Their User Manual and additional FAQs can be found at

If you experience any other technical issues with the site, you can contact their accommodating Help Desk staff at

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The University of Tennessee, Knoxville. Big Orange. Big Ideas.

Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System and partner in the Tennessee Transfer Pathway.