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South Central Public Health Partnernship FAQs

If you are experiencing issues with any of the modules offered through the South Central Public Health Partnership, please refer to the FAQs provided by the
SCPHP Tech Support team:

Q. What video player do I need to view a lecture?
A: Our courses use either Real Player or Windows Media Player. Real Player does not come pre-installed on computers but it can be downloaded free at http://www.real.com

Q. When I click on a module, nothing comes up. What’s wrong?
A: The presentations require \”popped\” browser windows. Many \”pop-up blocking\” software packages can be disabled by pressing and holding the \”Ctrl\” key while clicking on the link.

Q. When I launch a course, it says \”Loading\” but never does. How do I fix this?
A: This is an issue with Java. To fix it you will need to un-install whatever Java you currently have on your computer. Then go to http://www.java.com/en and download the newest version of Java and install it on your computer. Restart your computer then try accessing the course again. We know that some people do not have privileges to install software on their computer. You will need to contact your IT department to do this.

If you experience any technical issues with the site, you can contact their accommodating Help Desk staff at trdirect@tulane.edu.